FREQUENTLY ASKED QUESTIONS
CONTACT US :
Our team is happy to assist you - click here to get in touch with us.
Make an appointment to visit our boutique clicking here.
We also offer private home shopping. Contact us here.
Click here for our store locator.
We have boutiques at Nariman Point, and Kala Ghoda, Mumbai. To find out if we will be in your city soon, please contact us.
ORDERS:
Our Prêt collection can be purchased online and we offer secured payment gateway options. Make your selection, click “Add to Bag” and follow the checkout process to complete your order.
Your order will be confirmed upon successful payment and identity verification. You will receive an order confirmation on your registered email address. If you do not receive a order confirmation email, kindly check your junk or spam folder.
Renu Oberoi Luxury Jewellery accepts most debit and credit cards, including Visa and Mastercard, as well as UPI payments. Please note, we do not accept cash payments.
Our team is delighted to offer bespoke engraving and personalization services on certain products, if possible. Please contact us to discuss your specific requirements.
For online purchases, your confirmation email will serve as proof of purchase. You will also receive an invoice with your creation.
For in-store transactions, the invoice you receive will act as your proof of purchase.
Yes, Renu Oberoi Luxury Jewellery is pleased to provide you with an authenticity certificate, ensuring high quality standards of your jewellery piece. Third-Party Certification is available upon request.
SHIPPING:
Once your order is confirmed, you will receive a confirmation via email. As your order progresses, we will keep you informed with updates on shipping and delivery status.
Our shipping timeline is 14 to 21 business days. However, if an item is available sooner, we will ship it out immediately. Orders placed on Saturdays or Sundays will be processed on the next business day.
You will receive an email notification as soon as your order is shipped.
Yes, all orders from Renu Oberoi Luxury Jewellery are shipped via insured courier, BVC Logistics.
We are pleased to offer returns for domestic customers. If you are not completely satisfied with your purchase, please refer to our Return & Exchange Policy for details on eligibility and the return process. Our team is here to assist you with any queries.
CARE:
Store your jewellery in the provided pouch. Remove it before showering, sleeping, or exercising. Avoid moisture, lotions, and aerosols to keep it looking its best; for upkeep, visit our boutique for expert care.
We offer a complimentary cleaning, polishing and jewel inspection of your piece once a year.
